twimbit’s EX benchmarks for banks

Bank Mandiri – An Overview

About

Vision

Bank Mandiri’s long-term vision in 2020 is to become Indonesia’s best, ASEAN’s prominent with key milestones including:
o Achieving the value of Market Capitalisation of IDR500 trillion in 2020,
o Year on year credit growth is 3% above the market, and
o Become an employer of choice in Indonesia

Employee experience objectives

• Technological approach to employee engagement
• Culture as the backbone of employee growth

Drivers of culture

• Leveraging technological platforms
• Empathetic leadership

Top EX initiatives

• Mandiri Easy
  

The influx of innovative technology has influenced much of the workflow around banks today. Apart from making work much faster, technology allows for coordination, efficiency and collaboration when used the right way. Ultimately, this change leads to improved motivation levels among employees.

Bank Mandiri has incorporated “Mandiri Easy”, a cloud-based system that helps employees align their targets. The system is useful in helping the bank monitor the performance of its employees and also in rewarding them accordingly. This system assesses the performance of Bank Mandiri employees. Since it is cloud-based, with the internet – it is accessible anywhere, anytime.

Some Mandiri Easy functions include:
o Planning, establishing, reviewing, and evaluating employees’ goals and performance using the system’s tools, known as ‘Individual Performance Management System (IPMS)’.
o Assessment of monetary performance bonuses and non-monetary rewards based on employees’ progress, as outlined in the bank’s Key Performance Indicator (KPI)

All in all, “Mandiri Easy” makes it easy for employees to track their progress and performance, driving a workforce that is open & progressive to feedback.

As a HR Specialist, you can:
o Incorporate technological systems that allow employees to track their targets and achievements
o Ensure leaders track each employee’s aspirations and goals, as well as direct them to the right places when it comes to achieving them

• “Tell Me, Show Me, Guide Me, Teach Me”
  

As the millennial generation grew in Bank Mandiri, the organisation continued to adjust its ways of internalising its Core Values and Cultural Work Programs. The bank’s focus remains on ensuring that all Mandirians can understand the core values it stands for and implement them in their daily tasks.

The internalisation of the Cultural Work Program has the support of the Culture Squad Leader and the Mandiri Culture Squad as enablers in implementing the Smell of the Place approach: Tell Me, Show Me, Guide Me, Teach Me. This is a strategy for implementing the Cultural Work Program with the following explanation:

Having the bank’s core values clearly stated and ensuring that employees follow them establishes a culture of employees working towards the same goals as the business. When a bank’s values are defined and enforced, it inspires employees to hold themselves to a higher standard.

Other employee engagement initiatives

How you can match up to Bank Mandiri

• Leverage on technological tools to track your employees’ progress and achievements
• Establish a culture where your employees are led by example when it comes to the bank’s core values

To read the full report, click here