Min Yi

microsite_author

Transforming the prepaid experience: An actionable guide for ASEAN Telcos
Min Yi in Insights
07 Aug
min
ASEAN telco prepaid purchase & recharge journey 2024
Min Yi in Insights
01 Jul
min
The CX Star Best Practice Checklist: Your Actionable Guide to Success
Generative AI and ML are key to modern CX excellence, but a practical checklist across digital, service, brand, and employee segments is essential. The blend of digital tech and human touch is crucial for exceptional CX.
Min Yi in Insights
20 Dec
min
CX Stars Unveiled: An Overview of Top Performers and Industry Trends
Twimbit's CX Stars 2023 program identifies and celebrates organizations with exceptional customer experience. The report presents findings and insights, including industry and country-level analysis, and highlights top performers.
Min Yi in Insights
11 Dec
min
Pure-play BPOs charted steady growth in Q1 2023  
Min Yi in Insights
30 May
min

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