Singapore's banking sector is adapting to increased internet and mobile penetration, with digital-only banks and AI-powered chatbots playing a role. Traditional banks must improve their app experiences to remain relevant. A report by Twimbit analyzes the app experiences of prominent banks and offers recommendations for improvement. Trust Bank leads in mobile app experience and customer onboarding, while UOB excels in customer service. The report highlights the importance of meeting evolving customer expectations and the paradigm shift in banking.