Equal opportunities propel EX at Accenture

The Twimbit BPO EX Benchmark

About

Headquarters Dublin, Ireland
Year of Founding 1989
CEO Julie Sweet
Number of Employees 506,000
Revenue 2019 USD43.2 Billion
Key EX Awards DiversityInc’s Top 50 Companies for Diversity for 14 consecutive years, FORTUNE’s 100 Best Companies to Work for 12 consecutive years

Accenture is a global service and consulting company. Offering strategy, consulting, digital, technology, and operations services, it is a Fortune 500 company with offices around the world.

Mission

  • Helping our clients create their future

Highlights

  • In fiscal 2019, Accenture became the largest professional services company to have a target for emissions reduction approved by the Science Based Targets Initiative, which aligns with the Paris Agreement to limit global warming
  • Accenture offers its employees customized and personalized training programs
  • Training hours were increased by 6 percent while reducing training costs by 11 percent to USD866 million with the company’s digital learning platforms
  • The company trained over 70,000 people in the hot skills needed by their clients, including cloud and remote collaboration tools

Employee Experience Objectives

  1. Employees as customers
  2. Reimagine the EX model to be more enriching
  3. Use digital platforms to enhance employee experience

Communication

  1. The company meets the required baseline, plus:
  2. Driving Accenture’s EX transformation, it was necessary to have cross-functional representation from HR, IT, marketing, facilities, etc. This full breadth of perspectives and capabilities was instrumental to co-create the people experience at Accenture

Technology

  1. The company meets the required baseline, plus:
  2. Future Talent Platform enables the workforce reskilling journey quickly, affordably, and at scale for over 500,000 employees

Voice of Employee

  • The company meets the required baseline, plus:
  • The Accenture Employee Experience Platform, powered by SynOps, is an HR journey guided by trusted advisors, AI, analytics, and digital engagement

Learning and Development

  1. The company meets the required baseline, plus:
  2. 91 Connected Classrooms
    1. State-of-the-art technology that eliminates borders and connects colleagues and experts around the globe into one rich learning environment
    2. This technology allows experience and knowledge to pool into a resource available to every employee
  3. 24,000+ Online Courses
    1. Employees can learn new skills and hone existing ones
    2. Training programs are matched to an employees’ role, business area, and geography, keeping innovation at the center
  4. 2,700+ Learning Boards
    1. Expert-curated content is constantly updated from leading experts around the globe, offering real-time, right-sized learning
    2. This content allows employees to stay up-to-date on relevant information to perform more efficiently in a competitive market

Social Connection

  1. The company meets the required baseline, plus:
  2. Accenture has a diverse workforce. It considers the needs of each employee group and tailors the EX and career journey to each.
  3. The company’s key goal is to attract the best talent into the company
  4. Accenture manages EX by taking into account the voice of the employee and engaging employees to align their behavior and performance with the company’s goals.
Volunteer Work
  1. The Accenture global corporate initiative, Skills to Succeed, empowers employees to volunteer their time. The employees provide support to equip people globally with the necessary skills to get a job or build a business by 2020
  2. The program has impacted three million people globally as of this day, from teaching young children how to code to ensuring that all workers can thrive in the digital economy
Sustainability Goals
  1. Achieve net-zero emissions by 2025
  1. Move to zero waste
  1. Plan for water risk
Diversity and Inclusion
  1. Accenture is now 45% women
  2. Accenture plans to meet various gender-balanced workforce goals that include:
  1. Mandatory training that will support people in identifying and speaking up about racism

Rewards and Benefits

  1. The company meets the required baseline, plus:
  2. Accenture has a wellness program, which includes an app to track fitness, nutrition, and resiliency with quarterly cash rewards
  3. The company’s medical plan holders get to access telemedicine, digital weight loss programs, and complimentary second opinion services
  4. Accenture provides its employees with fertility and adoption navigation support. It also reimburses adoption and surrogacy fees
  5. Accenture parents get 16 weeks paid maternity leave, eight weeks time off for primary caregivers, and two weeks for secondary caregivers
  6. The company gives subsidized backup dependent care and a concierge service for dependents
  7. Primary caregivers can work locally for a full year when they return from the birth/adoption of a child

Lessons to be Learned

  • Offer personalized training and development programs for each employee based on their role, business area, and geography
  • Treat employees as it would customers, providing them with the same level of dedication and respect
  • Create an exceptional environment for employees to grow, thrive and develop themselves
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