Apollo Hospitals – Twimbit DX 2021 Rank 8

Outcome

Key highlights

Introduction

“The ultimate goal of innovation in healthcare has always been to find a model which fosters complete convergence and benefits for all stakeholders – investors, consumers, clinicians, employees, governments and society. Ours is a purpose-led model that achieves this balance and proves that a profitable business can have a significant socio-economic impact.” – Prathap C Reddy, Chairman, Apollo Hospitals Group

Transformation

Apollo 24/7 lays the foundations for the patient-centric future healthcare system envisioned by the management. The app is India’s largest omnichannel healthcare platform, and three million registered users and a million weekly active users. The platform has been used to book 65,000+ doctor appointments and has over 3,200 doctors onboarded.

Telemedicine is a big area currently being explored by Apollo. The healthcare giant delivers over 25 specialities via tele-consulting and has so far provided over 700k+ tele-consulting and 400k+ voice and video consulting to patients.

Precision medicine is the third key area for Apollo. The company is introducing digital and genomic tech to take into account an individual’s genetic make-up to create tailor-made health solutions for patients.

The company is using a bottom-up technology approach. Apollo starts with its organisation’s core to digitise the core data systems; the next step is to create an intelligent layer based on AI and big data analytics. Finally, the delivery layer focuses on improving patient outcomes and clinical care.

Apollo has built an integrated data platform by combining disparate data sources like MedMantra, Persona, Oracle ERM, AskApollo, Diagnostics and others. It uses the cloud, machine learning, AI, data visualisation and more to create a system of insight that informs strategic business decisions.