About

Spotify is a commercial music streaming service that provides restricted digital content from a range of record labels and artists.

• CEO: Daniel Ek
• Mission: To unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by it.
• Revenue USD MM (FY20): $8,055.32
• Headcount: 4,405

Highlights

• Spotify treats its people as part of a large music band
• 94% employee participation in career development talks
• Workshops on Rockstar Coach, Inclusive Leadership and Tricky Talks to train next gen managers and leaders (770+ attendees, 2019)
• 42% managers and 30% leaders are women

I value agility and learning way more than I value the fact that you’re really good at your job and really good at doing a few things.

– Daniel Ek, CEO and Founder.

EX objectives

• Break the 9 to 5 mentality
• Foster a culture of passion and desire to grow
• Listening to all voices
• Improve eNPS score

Drivers of culture

• Speed trumps quality of iteration
• Team over individual
• Ideas over bureaucracy
• Stay receptive and flexible to drive employee decisions

Great benefits, incredibly diverse, passionate about audio, incentivize learning, easy to move around in a team or role, plenty of colleagues with personality, a handful of world-class engineers that are easy to talk to, and Daniel and C-level management are refreshingly transparent and welcoming.

– Software Engineer in Stockholm

Key ratings

• Total ratings on Glassdoor: 537
  • Overall rating: 4
  • Recommend to friend: 78%
  • CEO approval rating: 92%
• Spotify’s eNPS score increase 12 points to 35 in Q4 2019 Y-o-Y
• Creativity, accountability, courage and curiosity are the core hiring drivers

Benefits

• Extensive learning opportunities
• 6-month paid parental leave
• Flexible holidays
• Flexible share incentives
• Self-care and mental health
• Global festival tours

Best medical coverage I’ve had in my career. Free catered lunch daily. Decent vacation with ability to work public holidays and take a day off sometime else instead. Only vision and dental are a bit meh. First place I’ve worked where the employee stock options plan has been actually worth anything.

– Software Engineer at New York office.

Match-up to Spotify!

• Conduct bi-annual surveys to figure out eNPS scores
• Focus on mental health
• Provide personalized learning programs
• Nurture your managers into leaders