Delivering innovative solutions for sustained business performance improvement was their core. But LoyaltyOne couldn’t replicate that for their employees. Till they made it a priority to improve career experience.

About

• 1,300 employees
• Global operations
• Loyalty marketing services

The 3 challenges

• No holistic career pathway
• Employees had no visibility on career progression
• No way to connect and network across organization

For the past two years, the job/career opportunity scores in the annual associate engagement survey were below expectations.

Key characteristics of solution

• Digital first
• Easy to update and maintain
• User-friendly
• Integrates with existing systems
• Provides visibility on all roles

Chatting with colleagues and my manager helped me understand new roles outside of finance. That’s when a light bulb came on and I identified my transferrable skills and new skills I wanted to gain.”

– Specialist, MX Product & Pricing at LoyaltyOne

The 2-step approach

• Provide employees with a clear career pathway
• Enable leaders to map talent to internal opportunities

Key outcomes

• LoyaltyOne partnered with Fuel50 to launch MY NAV.
  • A career development and conversations platform between associates and managers.
• Secured buy-in from senior leaders
• Recruited MY NAV champions across each line of business
• Organisation wide marketing campaigns

Future indicators

• 62% adoption rate
• Young and junior employees are early adopters
• Strong positive feedback for the tool