Twimbit advocates for exceptional customer experiences through innovative technologies and personalized interactions. Companies like Changi Airport, CPF, and American Express are celebrated for their world-class service, offering insights to inspire others.

Traditional banks in Thailand are facing a digital transformation, with mobile apps becoming crucial for customer experience. A report by Twimbit analyzes the top 7 banks' app experiences.

Digital Experience best practices from leading CX Stars that drive personalisation, engagement, ecosystem and a holistic mobile app experience

Generative AI and ML are key to modern CX excellence, but a practical checklist across digital, service, brand, and employee segments is essential. The blend of digital tech and human touch is crucial for exceptional CX.

Thailand's banking sector is transforming with the emergence of Thailand 4.0, driving innovative approaches and digital disruption. The report benchmarks the top 6 Thai banks on key growth areas, challenges, and strategies for future success.