A good customer experience always starts with the employee, the driving force behind customer satisfaction. EX in the telecom sector is at an inflection point as telcos look to support an increasingly remote workforce while maintaining culture, communication, and productivity. Doing this will involve delivering a holistic employee experience that includes:
- learning and development,
- compensation and benefits,
- culture,
- employee empowerment,
- and leadership accessibility.
twimbit recognises SK Telecom for delivering the best employee experience.
“SK telecom aces employee experience by recognising employee experience as a business strategy”
- SK Telecom actively measures employee happiness using digital tools and uses this data to improve employee policies. For example, ‘Employees Happiness Survey’ identifies employees’ perception of work-life happiness in a bottom-up approach.
- The company also implemented the following based on employee feedback:
- A unique non-rating-based performance evaluation method to avoid internal competition between employees.
- Haenggarae is an everyday social problem social platform for employees to increase their understanding of social value.
- “I’M Here” is a communication tool between the CEO and employees.
- Additionally, each time an employee makes a social contribution, they get rewarded via a blockchain-based SV rewards system.
A detailed profile on SK Telecom is here: (pg.32-34)
For the complete list of Asia Pacific telecom service provider winners: click here